Customer Support Representative
CUSTOMER SERVICE / CALL CENTRE
Western Cape – SOUTH AFRICA
📍 Big Bay, CPT | Office-based | Permanent
🕘 UK business hours
💰 R15,000/month gross + discretionary bonus
Bring your customer service skills to a growing UK business – right from the shores of Cape Town.
We’re hiring a Customer Service Representative to support a fast-growing UK-based eCommerce company specialising in LED lighting. This isn’t just a support role – it’s a chance to join a business where getting things right the first time is a company-wide obsession.
If you’re sharp on the phone, quick with systems and thrive on solving problems before the customer even realises they had one – keep reading.
What you bring / Requirements:
- Grade 12 Qualification
- 3+ years of customer service experience, preferably in eCommerce or product-based environments
- Solid CRM knowledge – ideally Freshdesk or Brightpearl, but any strong CRM experience is valued
- A cool head, great written and spoken English
- Confidence to own a customer issue from start to finish
- Friendly, can-do attitude with ability to multi-task
- Customer-centric
- Attention to detail, including ability to calculate pricing, which incl discounts & Vat
- Willingness to work UK hours from Cape Town
What you’ll do:
- Attending to calls, emails and webchats to answer queries
- Order issues: parcel redirection; missing items; returns
- Stock availability and product questions/explanations
- A focus on “right first time” service – it’s how the business stands out
- Liaie with the UK team and learn system to help improve process as you grow within the role
You will be a key voice to the brand and your work will directly impact the company
What’s in it for you?
- Stability + growth – Join a Cape Town office with big plans for growth, and be part of the foundational team.
- Strong culture – You’ll be working with people who take pride in showing up, helping others, and doing things properly.
- Clear purpose – No chasing KPIs for the sake of it. Just great support, done right.
- Rewarding work – Your performance and the company’s success contribute to a discretionary bonus.
- Healthy you – The team is working on introducing a private medical aid benefit for added peace of mind.
Ready to join a company that doesn’t just sell products, but stands out through exceptional service and employee satisfaction?
Apply now and let’s chat!